Customer Experience Officer

Customer Success · Noida, Uttar Pradesh
Department Customer Success
Employment Type Full-Time
Minimum Experience Experienced


The Adventus Story


The Adventus.io story started in 2018 when our founders  connected over a shared frustration with how broken the international student recruitment market was.

They identified a fundamental problem in the international study market: There is no efficient, reliable  way for institutions, recruiters, and students to find and transact with each other.

Our Values are the heartbeat of our company and are threaded through everything we do;

 

  • Own It, Ship it
  • Create the extraordinary
  • Together
  • Radical Transparency
  • Be Human

 About the Customer Experience Team


As Customer Experience Officer you will be responsible for supporting all customer experience enquiries for Adventus.io for both Internal  and External customers.


 

What’s the opportunity?


As a Customer Experience Officer are responsible for providing superior levels of customer service whilst handling email, live chat and case enquiries, resolving customer issues questions and feedback for both internal and external customers of Adventus.io

 

A day in the life of a Customer Experience Officer


  • Help to field all incoming Customer Experience requests via Case, Phone, Live Chat or Email
  • Support the  team  during shifts to meet customer and service requirement needs
  • Use and assist team with Service desks requests for all internal and external customers
  • Resolve and Escalate Support cases as
  • Maintain Service Records
  • Answering product and service questions or moving customer to team that can
  • Handling feedback and complaints from internal and external teams
  • Level 1 support for technical support team
  • Being agile and able to handle the ‘change management’

 Who are your key stakeholders?


  • Leadership team
  • Operations team
  • Sales team
  • Partnerships team
  • Admissions and Compliance teams
  • Marketing team
  • All internal and external stakeholders of io

About You


Qualifications, Knowledge, Skills & Abilities


  • 2–3 years’ work experience within the international student recruitment
  • Strong knowledge of the regional, international education systems for the
  • Previous experience of handling international student application cases from start to

 Customer Centric

  • Demonstrated passion for delivering outstanding customer service
  • Demonstrates a thorough knowledge of our product to provide effective customer service to customers
  • Experience in Customer Service or Support and the international student recruitment.


 Communication & Collaboration

  • Excellent communication & listening skills with ability to be persuasive
  • Both written and verbal communication in English required

 

Building & Managing Relationships

  • Proactively build productive internal and external working relationships that are high in trust and influence positive outcomes
  • Be a customer success advocate

 

Managing Self

  • A self starter with initiative to work autonomously but also provide valuable contribution to the team
  • Capability to achieve performance expectations and taking accountability for delivering targets/KPIs
  • Demonstrates a strong ‘can-do’ approach; and investing time making a positive impact to the team

 

Planning & Organizing

  • Exceptional organizational skills, delivery quality service on time, every time
  • Is flexible  and  adaptable  and  respond  quickly  when customer  needs/ situations change
  • Tech savvy
  • Experience in Service Desk software and CRM


What do you need to succeed?


  • Inclusiveness and collaboration  to cultivate relationships with internal stakeholders
  • A strong identification with Adventus values
  • Healthy dose of optimism when faced with challenges
  • Dedication to continuously improve and develop your strengths & talents
  • A desire to learn new technologies with a keen eye for detail


At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.


Thank You

Your application was submitted successfully.

  • Location
    Noida, Uttar Pradesh
  • Department
    Customer Success
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced