Hub Manager

QCV · Ho Chi Minh City, Tan Dinh Ward
Department QCV
Employment Type Full-Time
Minimum Experience Experienced is a B2B2C SaaS-based marketplace in the international student recruitment sector. We help institutions and recruitment agents find and transact with each other, ensuring the right student is matched with the right placement for their needs.

Founded in 2018, we’re on a mission to change the way the world accesses international education. We’re looking for ambitious self-starters who want to be part of our mission and create the extraordinary.

We are a Fast growing team of 300+ | Offices globally | AUD$22.7M Series A

What are we looking for?

Hub Manager is responsible for overseeing all admissions processes in the hub , identifying, recommending and contributing to the development of improvements to policies, processes and systems in the hubs

You’ll be responsible for managing the team in Vietnam to ensuring they are effectively managed and developed.  Also that the admissions customer service results in seamless customer experience which maximizes sales and revenue retention 

Our 'Hubs' are what we call our regions and this Hub is South East Asia! 


Key Accountabilities

  • Oversee all admission, support and quality check levels (1-3) review and assessment of applications and compliance checks in order to ensure that the student meets university, visa and English language requirements.
  • Develop admissions strategies to build world class services for the stakeholders in the hubs
  • Identify, recommend and contribute to the development of improvements to admissions policies, processes and systems in the hub
  • Develop KPIs for the team around processes, quality, and stakeholder satisfaction and lead the daily operations of admissions ensuring alignment to KPI’s and strategic plan and within agreed service levels
  • Setting daily/weekly and monthly KPI/TAT and communicating these to the team; ensuring regular reviews are undertaken to assess performance, and productivity of the team.
  • Act as subject matter expert and provide continuous coaching, mentorship, support and engagement to the team
  • Manage complex problematic cases and proactively follow up with key stakeholders to achieve efficient and accurate resolution for recruiters to exceed their expectations. Also collaborate with cross-functional teams and execute processes, when required


About You

  • You have experience working within an education industry / shared services environment
  • Experience of using computerised systems/databases to achieve work goals and task
  • Highly organised; able to prioritise and work to tight deadlines
  • Resilient, self-motivated and able to work independently on a day-to-day basis
  • Flexible and adaptable to change
  • Excellent attention to detail and able to interpret and follow prescribed processes
  • You are able to recognize when you need additional guidance from more experienced team members
  • A strong collaborator who works well with other teams in Admissions and the wider business
  • Excellent communication skills, both written and oral.
  • Demonstrates a growth and continuous improvement-mindset

This isn’t required but would be great if 

  • You bring demonstrated experience working within an international education related role, preferably within an International Admissions environment

At, we hire people from a variety of backgrounds. Not just because it’s the right thing to do, but because diversity makes us greater. We want you to be you, and we welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, or gender.

While the skills and attributes for this role are key to its success, we also recognise potential and the ability to learn and grow. So even if you can’t check every box, we would still love to hear from you.

Thank You

Your application was submitted successfully.

  • Location
    Ho Chi Minh City, Tan Dinh Ward
  • Department
  • Employment Type
  • Minimum Experience