Visa-Services Officer

Admissions · Noida, Uttar Pradesh
Department Admissions
Employment Type Full-Time
Minimum Experience Experienced

The Adventus Story


At Adventus.io we’re passionate about transforming how the world accesses education.


Our story started in 2018 when our founders connected over a shared frustration with how broken the international student recruitment market was. From here our mission was born to help students make confident study decisions through a trusted platform 


We are a fast-growing EdTech company that revolutionizes the way student recruitment is undertaken across the globe through our SaaS marketplace that enables institutions, recruiters, and service providers to seamlessly find and transact with each other, anywhere in the world. 


About the Admissions Team


The Admissions team is responsible for managing the Application & Acceptance processes, Visa, and their relevant procedures to deliver a customer-focused service to our recruitment partners, universities, and institutions. 


About the Role

The Visa Service Officer is responsible for managing/assessing visa caseloads and/or referrals for integrity checking, prioritizing cases for interviews and assessment, carrying out credibility interviews, and undertaking investigations for integrity checking while ensuring adherence to all Compliance and Visa requirements and service level agreements (SLAs) 


Key Responsibilities:

  • Should have specialized knowledge of the Visa Process for Australia, New Zealand and UK in order to undertake the Check 3 review and assessment of visa applications and compliance checks to ensure that the student meets university as well as the Visa requirements.
  • Ensuring the Lodgement of the Visas in the stipulated time frame and responsible for maintaining accurate Visa files, electronic and other records.
  • Support the daily operations of  the  admission  process  to ensure accuracy and timeliness of processes and high level of customer service is maintained
  • Preparing reports, case notes, interview notes, correspondence, and other material in relation to visa matters.
  • Maintain all necessary systems and reports and provide regular updates to the internal teams from management as required.
  • Ensuring that any process issues are escalated to management immediately.
  • Carry out Visa Application checks along with the Admission Team is required to ensure that all documentation has been captured prior to submission in line with university and immigration requirements.
  • Oversee the completion of all relevant Visa forms, checklist, and supporting documents and ensure that they are processed in an expedited time frame and are error-free.
  • Ensure that all information and documentation provided by the counselor is accurate and complete.
  • Provide excellent customer service to all internal and all external clients with a focus on professional, accurate and timely responses
  • Complete Visa processes within the agreed service level agreements and escalate any delays to the manager
  • Create and manage spreadsheets ensuring critical reports are accurate.
  • Ensuring data integrity, confidentiality, and security is strictly adhered to at all times.
  • Ensure that work carried out by Adventus.io on behalf of the educational institution is compliant and within agreed service levels
  • Be up to date in regard to any changes or amendments to the prevailing student Visas laws / rules / regulations, changes in forms / formats and other procedures and keep the internal and external clients advised of such changes
  • Provide regular support, feedback, and guidance for the internal and external stakeholders.
  • Proactively collaborate with key internal stakeholders to manage any feedback or issues/incidents 


Experience Required:

Essential

●     Work experience within an education industry / shared services environment.

●     Experience of using computerised systems/databases to achieve work goals and tasks. 

Desirable

●     Proven experience within an international education related role, preferably within an International Admissions environment. 

Personal Attributes

●     Highly organised; able to prioritise and work to tight deadlines.  

●     Resilient, self-motivated and able to work independently on a day-to-day basis. 

●     Flexible and adaptable to change. 

●     Excellent attention to detail and able to interpret and follow prescribed processes, recognising when to seek additional guidance from more experienced team members.   

●     A strong collaborator who works well with other teams in Admissions and the wider business.  Openly shares information with others on a regular basis.

●     Excellent communication skills, both written and oral. 

●     Demonstrates a growth and continuous improvement-mindset – open to feedback and acquiring knowledge.  

Competencies

●     Being accountable

●     Collaborating together to succeed

●     Embracing Adventus values

●     Valuing a learning mindset

●     Planning and delivering

●     Achieving high quality outcomes

●     Striving for operational excellence

●     Embracing change

●     Presenting and Communicating information

●     Understanding and Analysing


At Adventus.io, we hire people from a variety of backgrounds. Not just because it’s the right thing to do, but because diversity makes us greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.

While the skills and attributes for this role are key to its success, we also recognize potential and the ability to learn and grow. So even if you can’t check every box, we would still love to hear from you.

Thank You

Your application was submitted successfully.

  • Location
    Noida, Uttar Pradesh
  • Department
    Admissions
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced