Assistant Manager Global Admission -Australia

Admissions · Noida, Uttar Pradesh
Department Admissions
Employment Type Full-Time
Minimum Experience Experienced

Adventus.io is a B2B2C SaaS-based marketplace in the international student recruitment sector. We help institutions and recruitment agents find and transact with each other, ensuring the right student is matched with the right placement for their needs.


Founded in 2018, we’re on a mission to change the way the world accesses international education. We’re looking for ambitious self-starters who want to be part of our mission and create the extraordinary.


Growing team of 400+ | Offices globally | AUD$22.7M Series A


Key Purpose of Assistant Manager Global Admission

The Assistant Manager is responsible for overseeing all admissions (admissions and quality check) processes and identifying, recommending, and contributing to the development of the supercenter. Also, ensuring that all SLAs are met and there are sufficient resources in place to meet day-to-day demands and future forecasts.


They will work closely with key internal stakeholders to build collaboration and identify training and customer needs to oversee performance and alignment with strategic goals assigned within the center.


Key Responsibilities:

  • Oversee all admission, support, and quality check levels (1-3) review and assessment of applications and compliance checks in order to ensure that the student meets university, visa, and English language requirements
  • Help develop admissions strategies in the center to build world-class services for the stakeholders.
  • Help the senior leaders to identify, recommend and contribute to the development of improvements to admissions policies, processes, and systems in the processing center.
  • Help develop KPIs for the team around processes, quality, and stakeholder satisfaction and lead the daily operations of admissions ensuring alignment to KPI’s and strategic plan and within agreed service levels.
  •  Setting daily/weekly and monthly KPI/TAT and communicating these to the team; ensuring regular reviews are undertaken to assess performance and productivity of the team. Act as subject matter expert and provide continuous coaching, mentorship, support, and engagement to the team.
  • Manage complex problematic cases and proactively follow up with key stakeholders to achieve efficient and accurate resolution for recruiters to exceed their expectations. Also, collaborate with cross-functional teams and execute processes when required.
  • Implementing customer support processes/documentation to enhance the post-admission processes.
  • Maintaining a deep understanding of platform updates, new offerings, and admissions processes and being able to articulate those to customers. Provide training to the team so they maintain a deep working knowledge of Adventus University portfolio and relevant industry knowledge.
  • Maintain strong links and relationships with key stakeholders to be aware of industry trends and challenges
  • Make sure that the team is providing excellent customer service to all internal and all external clients with a focus on professional, accurate, and timely responses. Also proactively collaborate with key internal stakeholders to manage any feedback or issues/incidents.
  • Meet (face to face and/or online) regularly with the university training team where required. Conduct regular technical training to the admission team and onboarding of new team members 
  • Accurately maintain databases; organize and maintain files and records, electronic and physical. Produce and develop reports as required to produce data-driven actions regarding particular universities, recruiters, or geographic regions. Supporting the senior management teams with management reports and special projects.
  • The post holder must maintain the confidentiality of the information and meet the requirements of the organization’s Data Protection and privacy policies at all times.


About You


Experience Required:

Essential

  • Work experience within an education industry / shared services environment.
  • Experience in using computerized systems/databases to achieve work goals and tasks. 


Desirable

  • Proven experience within an international education-related role, preferably within an International Admissions environment. 


Personal Attributes

  • Highly organized; able to prioritize and work to tight deadlines.  
  • Resilient, self-motivated, and able to work independently on a day-to-day basis. 
  • Flexible and adaptable to change. 
  • Excellent attention to detail and ability to interpret and follow prescribed processes, recognizing when to seek additional guidance from more experienced team members.   
  • A strong collaborator who works well with other teams in Admissions and the wider business. Openly shares information with others on a regular basis.
  • Excellent communication skills, both written and oral. 
  • Demonstrates growth and continuous improvement-mindset – open to feedback and acquiring knowledge.  


Competencies

  • Being accountable
  • Collaborating together to succeed
  • Embracing Adventus values
  • Valuing a learning mindset
  • Planning and delivering
  • Achieving high-quality outcomes
  • Striving for operational excellence
  • Embracing change
  • Presenting and Communicating information
  • Understanding and Analysing



At Adventus.io, our partners come from all walks of life and so do we. We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because diversity makes us even greater. We want you to be you so welcome the unique contributions that you can bring regardless of your education, culture, ethnicity, race, sex, gender.

Thank You

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  • Location
    Noida, Uttar Pradesh
  • Department
    Admissions
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced